Customer Services

Customer Service Assistant – Temporary to Christmas, with the chance to stay on
Newport, East Yorkshire (between Gilberdyke and Brough)

At The Lovely Gift Group, we make personalised keepsakes and gifts for life's biggest moments. That covers new babies, weddings and birthdays, and also helping someone remember a person they've lost. Every order means something to the person placing it, so how we look after our customers matters just as much as what we make.Christmas is our busiest time of year, and we're looking for a friendly, organised person to join our small team and take care of our customers through the season.

About the role

You'll run customer service across our own website, Amazon, Etsy and Not On The High Street. You'll answer questions by email, platform messages and phone. You'll help customers check personalisation details, track down their orders and sort out any problems quickly and kindly.Some of our customers are buying gifts in memory of a loved one. We want every one of them to feel listened to and looked after, so a gentle, caring touch is a big part of this job.You'll work closely with the owners and directors. When it gets really busy, you'll also help the team pack orders, gift wrap and do whatever else it takes to get every parcel out in time for Christmas.

What you'll be doing

• Replying to customer emails and messages across all our sites and marketplaces
• Answering questions about products, personalisation, delivery and orders
• Resolving problems and making sure customers are happy with the outcome
• Keeping on top of the inbox so nobody is left waiting
• Lending a hand with packing, gift wrapping and getting orders out at busy times

What we're looking for

• Some experience in a customer service role
• Confident using email
• Good written English: clear, warm and accurate
• Calm, organised and happy to juggle lots of messages at once
• A caring nature and plenty of patience
• Online shopping or ecommerce experience would be lovely, but it's not essential

Hours and pay

• £12.71 per hour
• 24 hours per week to start, spread over 4 to 5 days, mainly weekdays
• Lots of extra hours on offer as we get busier. Expect 40+ hours a week at peak, with the possibility of some evening or weekend work closer to Christmas
• Starting as soon as possible and running until Christmas Eve
• There's a real chance of the role becoming permanent after Christmas

What you'll get

• Staff discount
• Free on-site parking
• Tea and coffee on tap
• Relaxed dress code
• A small, friendly team where your work really makes a difference

Getting here We're based in Newport, East Yorkshire, between Gilberdyke and Brough (HU15 2JU). This isn't Newport in Wales! Local bus links are limited, so you'll need your own reliable car to get here. 

How to apply Please send your CV along with a few lines telling us why you'd be great at looking after our customers. We're interviewing as applications come in and want to start someone quickly, so please don't wait.